BE 2012 cannot back up Symantec Messaging Gateway on VMWare

Hi All,

I have a virtual appliance on VMWare 5.0x for my Symantec Messaging Gateway.  I was able to back it up without issue when I had BE 2010.  Ever since I upgraded to BE 2012, the appliance won't back up.  The permissions have not changed (I am using the same accounts).  

I have deleted the job and created it several times, attempted to use different accounts, all having "root" permissions on VMWare.  These same accounts back up other VMWare VMs without issue.

Anyone have any suggestions?