"The query for Job View failed" from Backup Exec 2012 Service Pack 3 + Hotfix 213186

Hi,

This error persists even in the newest versions. 

I have Backup Exec 2012 Service Pack 3  + Hotfix 213186 and I still without acess to view my backup jobs.

All that I find about this issue it's the article TECH185878 "http://www.symantec.com/business/support/index?page=content&id=TECH185878"

Could the Symantec sent me a any solution about this issue?

I'm trying to contact  technical support but it's taking so much to answer me.