Hello Symantec,
All backups run smoothly except for one.
Using Backup Exec 2012 SP1.
Latest Agent for Windows (14.0.1798.1244) is installed on the client. A trust has been established. Credentials are correct.
I've created a backup for a vm.
This is the error from the job log:
Snapshot Technology: Started for resource: "\\servername.domain\Microsoft Information Store\Mailbox Database 1019742211". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS). V-79-57344-65072 - An error occurred while connecting to the Backup Exec Remote Agent on the Backup Exec server. Ensure that the job options are correct, and then submit the job again. The backup set was not created. Snapshot Technology: Started for resource: "\\servername.domain\E:". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS). The snapshot technology used by VSS for volume E: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7). V-79-57344-65072 - The connection to target system has been lost. Backup set canceled. V-79-57344-65072 - The connection to target system has been lost. Backup set canceled. Snapshot Technology: Started for resource: "\\servername.domain\C:". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS). The snapshot technology used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7). Drive and media mount requested: 9/2/2013 11:05:38 PM
No appendable media could be mounted. Switching to overwrite operation on scratch media.
Drive and media information from media mount: 9/2/2013 11:05:48 PM
Drive Name: Deduplication disk storage:1
Media Label: OST00000136-4906A1C6996CF72F
Media GUID: {5f3b02d8-d072-4867-bb36-6f32ca6f05e9}
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V-79-57344-65072 - The connection to target system has been lost. Backup set canceled. V-79-57344-65072 - The connection to target system has been lost. Backup set canceled. Snapshot Technology: Started for resource: "\\servername.domain\System?State". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS). The following volumes are dependent on resource: "C:" "\\?\VOLUME{2492C0DE-5C38-11E0-A04D-806E6F6E6963}" . The snapshot technology used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7). The snapshot technology used by VSS for volume \\?\VOLUME{2492C0DE-5C38-11E0-A04D-806E6F6E6963} - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7). V-79-57344-65072 - An error occurred while connecting to the Backup Exec Remote Agent on the Backup Exec server. Ensure that the job options are correct, and then submit the job again. The backup set was not created.
This is the error from event viewer of the vm:
First error
Exchange VSS Writer (instance b28543aa-c69d-4356-8cd1-8904f7131977:7) has completed the backup of database 'Mailbox Database 1019742211' with errors. The backup did not complete successfully, and no log files were truncated for this database.
Second error
Information Store (1812) Shadow copy instance 7 aborted.
For more information, click http://www.microsoft.com/contentredirect.asp.
I've tried re-establishing a trust, re-installed the agent. removed the server from the server list and added it again.
Can you please help me get all green checkmarks with my backups?
Thanks in advance,
Vince Hubbard